Privacy Policy
Last Updated: 7 March 2026
1. Introduction
At MonoRo (operated by GSFO Tech Pvt Ltd.), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Business Operating System, including our mobile application and website.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
We collect information necessary to provide an integrated operational management experience for businesses, including:
Personal Data
Names, phone numbers, and email addresses provided during registration via OTP.
Visual Evidence
Selfies for attendance and photos/videos for checklist verification and audits.
Location Data
Geographic coordinates collected during clock-in/out to verify location-based compliance.
Usage Data
Shift schedules, task completion logs, and training progress associated with your profile.
3. How We Use Your Information
3.1 Service Delivery
- Processing and fulfilling your operational requests.
- Managing your account and preferences.
- Providing customer support and sending confirmations.
3.2 Marketing and Communication
- Sending promotional offers and newsletters.
- Advertising our products and services.
- Conducting market research and surveys.
- Personalizing your experience with targeted content.
3.3 Business Operations
- Analyzing customer trends and preferences.
- Improving our menu, services, and operations.
- Managing franchise operations and complying with legal obligations.
3.4 Lead Generation and Advertising
- Running targeted advertising campaigns on social media and search engines.
- Generating leads for franchise opportunities.
- Retargeting customers with relevant offers.
- Building customer profiles for better service.
4. Legal Basis for Processing
5. Information Sharing and Disclosure
5.1 Franchise Partners
Shared with our franchise locations to fulfill orders and provide coordinated services.
5.2 Service Providers
Technology providers (Google Firebase), payment processors, and delivery partners.
5.3 Third-Party Platforms
Food delivery aggregators (Zomato, Swiggy, etc.), social media platforms, and analytics providers.
6. Data Security
We implement robust measures including:
- Encryption of sensitive data during transmission.
- Secure storage systems with strictly defined access controls (Firebase Rules).
- Regular security assessments and staff training.
- PCI DSS compliance for any payment data processed.
7. Data Retention
We retain your information as long as necessary for service delivery and legal compliance:
Account Info: Until deletion or 3 years of inactivity.
Order History: 7 years for accounting and tax purposes.
Marketing Preferences: Until you unsubscribe.
8. Your Rights
- Access your personal information.
- Correct inaccurate data or delete your account.
- Opt-out of marketing communications.
- Withdraw consent where applicable.
9. Cookies
We use essential, analytics, and marketing cookies to remember your preferences and analyze platform performance. You can adjust these via your browser settings.
10. Third-Party Links
We are not responsible for the privacy practices of external sites linked within our app.
11. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
12. International Transfers
We primary operate in India, but some service providers may be located abroad with appropriate safeguards in place.
14. Contact Information
GSFO Tech Pvt Ltd.
#103/2(P), & 152/2, 5th Floor, Uniworld Building, Doddathogur, Electronic City, Bengaluru 560100
info@gsideas.com
+91 9148785024 / +91 9741279128
15. Grievance Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, our Grievance Officer will address your concerns within one month.
Grievance Contact
Email: info@gsideas.com
Phone: +91 9148785024
16. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka.